1. How do I place an order?
Placing an order is easy! Browse our products, add your desired items to your cart, and proceed to checkout. Follow the prompts to complete your purchase.
2. Can I make a purchase without creating an account?
Yes, absolutely! You can make a purchase as a guest without creating an account. Just select "Checkout as Guest" at checkout. However, creating an account allows you to track your order history and makes future checkouts quicker and easier.
3. Can I create an account to save my information?
Yes! Creating an account saves your shipping and billing information for faster checkouts and helps you track your order history.
4. Do you offer free shipping?
Yes! Orders over $100 qualify for free standard shipping.
5. How do I use a discount code?
Enter your discount code at checkout in the "Promo Code" box and click "Apply" to see your savings.
6. Do you offer gift cards?
Yes, we offer digital gift cards that can be purchased and emailed directly to the recipient. They make great gifts for any occasion!
7. Can I save items in my cart for later?
Yes, you can! However, items in your cart are not reserved and may sell out.
8. How do I know if an item is in stock?
All available items are listed on our website with their current stock status. If an item is out of stock, it will be marked as such.
9. How can I track my order?
Once your order is shipped, you’ll receive an email with a tracking number. Click the link in the email to view your package’s status.
10. How do I know if my order went through?
You’ll receive a confirmation email with your order details. If you don’t see it, check your spam/junk folder or contact us at contact@endurogears.com.
11. What payment methods do you accept?
We accept all major credit cards, PayPal, Google Pay, and Apple Pay.
12. Can I change or cancel my order?
If you need to modify or cancel your order, please contact us immediately at contact@endurogears.com. We’ll do our best to assist you before your order is processed.
13. How long does shipping take?
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1 business day (for orders placed before 12 PM PST)
14. What should I do if I have issues with my payment?
Try using a different payment method or contact your bank. If the issue persists, reach out to us at contact@endurogears.com.
15. What is your return policy?
We offer a 30-day return policy. Items must be in their original condition, unworn or unused, with tags and packaging. Email contact@endurogears.com to start a return.
16. Who pays for return shipping?
Customers are responsible for return shipping costs, which are non-refundable. The cost of return shipping will be deducted from your refund.
17. How do I start a return?
Email us at contact@endurogears.com, and we’ll guide you through the return process. Once your return is approved, we’ll provide you with the return address.
18. What do I do if I receive a damaged or defective item?
Inspect your order as soon as it arrives. If there’s an issue, email us at contact@endurogears.com, and we’ll make it right as quickly as possible.
19. Can I exchange an item?
To exchange an item, return the one you have and place a new order for the item you want. This way, you’ll get what you need faster.
20. Can I get a refund if I used a gift card?
Yes, if your return is approved, the refund will be issued back to the original gift card used for the purchase.
21. How long does it take to process a refund?
Once we’ve received and inspected your return, we’ll notify you of the refund approval. It will be processed to your original payment method within 10 business days. Your bank or credit card company may take additional time to post the refund.
22. What if I haven’t received my refund?
If more than 15 business days have passed since your refund was approved and you haven’t received it, contact us at contact@endurogears.com, and we’ll assist you.
23. Can I place an order over the phone?
Currently, we only accept orders placed through our website to ensure your information is secure.
24. Do you offer any rewards or loyalty programs?
We’re currently working on a rewards program to thank our loyal customers. Stay tuned for updates!
25. What if I want to leave a product review?
We’d love your feedback! Leave a review on the product page to help our community make informed decisions.